We are following CDC, County and State recommendations and orders with health and safety at the forefront of our minds and in our planning. To accomplish this, we have made changes to how our clinic operates.
Please read below to know what to expect when you come to your appointment.
Before Your Appointment: To reduce in person paperwork, we will need more background information from you when scheduling and confirming your appointment. All patients must complete a health and screening questionnaire over the phone 24-48 hours before their appointment, AND again in person on the day of their appointment.
Patient Plus One: Only the patient and one companion will be allowed into the clinic to reduce people on site and to allow for distancing.
Masks: Anyone entering the building must wear a mask per county orders. Masks must be properly positioned over the face (covering nose and mouth well) and should not be taken off while you are inside the building. For safety reasons, children under two years old should NOT wear a mask. Children between 3-11 years old are encouraged to wear masks at the discretion of their parent/guardian. We will provide a mask if you do not have one.
Temperature Screening Everyone (patients, companions and staff) will have their temperature taken BEFORE entering the building.
Wash Hands and Social Distance You will be asked to sanitize your hands when you enter the building. Our waiting area and offices are arranged to allow for physical distancing as much as possible.
As always: Please arrive on time for your appointment and bring your medical insurance card!
Please contact our team if you have any questions: 510-848-4800 ext 317 firstname.lastname@example.org
We are grateful for your support of our clinic and for your understanding as we navigate this together. Be well, and we hope to see you soon!
Before your visit, please review the following:
For your appointment:
Arrive 15 minutes prior to you appointment to allow time for Parking and Paperwork.
Bring your Insurance Card. A copy will be needed.
Call 510.848.4800 Ext 317 if you need to change/cancel your appointment or email us at email@example.com to avoid any fees.
Translation: If you need an interpreter, we provide Spanish speaking interpreters. If you need an interpreter for a different language, please let us know when scheduling your appointment.
Late Policy: Due to our busy schedule, we will have to reschedule your appointment if you arrive more than 15 minutes late. Please do your best to be on time, or call us to reschedule. Fees/Payment: If payment is required during your visit, we accept credit card or cash only. Payment will be due on the day of service.
We accept the following Insurance:
Community Health Center Network (CHCN)
Contra Costa Health Plan (CCHP) * prior authorization required
California Children’s Services (CCS) * prior authorization required
Private Commercial Insurance
We also accept patients who would like to pay privately if insurance does not have out of network benefits.